Maintenance+and+Technology+request+system+(MicroMain)

The MicroMain service request system is used to process and document all technology and maintenance requests at CAPCS.

Key elements:


 * **Submitting a request through the MicroMain system is the approved and accepted protocol for receiving technology and maintenance service.**
 * 1) All faculty/staff receive a unique username and password and instructions on how to login to MicroMain and submit a service request.
 * 2) The interface is user friendly, asking only for the location and brief description of the issue or need.
 * 3) Once submitted the requester receives a confirmation email.
 * 4) Service tickets are (opened) and assigned to the appropriate technician.
 * 5) Technician contacts the requestor tho confirm the assignment, offer basic troubleshooting reminders and ask for any additional information needed.
 * 6) Progress of open tickets are monitored by MicroMain admins (Francisco and Maria).
 * 7) Once the service has been completed, tickets are closed.